FlyRyt Terms of Service
Effective Date: July 24, 2026
Last Updated: July 24, 2026
These Terms of Service ("Terms") govern your use of the FlyRyt website and services. By accessing or using our services, you agree to these Terms. If you do not agree, do not use our services.
1. Who We Are and What We Do
FlyRyt, LLC ("FlyRyt," "we," "us") is a Texas limited liability company that provides complaint preparation, submission, and administrative assistance services related to airline travel issues. We prepare and submit complaints to airlines on your behalf and, where you separately authorize it, to the U.S. Department of Transportation ("DOT").
FlyRyt is not a law firm. We do not provide legal advice or legal representation, we do not represent you in any court or legal proceeding, and no attorney-client relationship is formed by your use of our services. Nothing we provide should be understood as legal advice about your rights.
FlyRyt is an independent service. We are not affiliated with, endorsed by, or sponsored by any airline or government agency.
All outcomes are determined solely by the airline or the relevant regulatory authority. We do not control and cannot promise any particular result.
2. Eligibility
To use our services, you must:
Be at least 18 years old and legally able to enter into a contract
Be the passenger named on the affected booking, or be authorized to act on that passenger's behalf
Submit a claim concerning a flight operated by a U.S. airline or a flight departing from or arriving in the United States
We handle one passenger's claim per submission unless we agree otherwise in writing
Your Authorization
By submitting a claim and completing payment, you authorize FlyRyt to:
Contact the airline on your behalf regarding your flight and the issues you have described
Submit a written complaint in your name to the airline
Receive and relay correspondence from the airline concerning your complaint
Follow up, respond, and escalate within the airline's complaint process
DOT complaints require separate authorization. We will not file a complaint with the U.S. Department of Transportation unless you expressly authorize that filing in writing after we have advised you that escalation may be appropriate. Your initial authorization under this section does not cover DOT filings.
You may withdraw your authorization at any time by emailing support@flyryt.com. Withdrawal does not entitle you to a refund except as provided in Section 6
4. Free Review, Acceptance, and Submission
Reviewing your flight is free. There is no charge to submit your flight details and receive our assessment of whether your claim is worth filing.
All submissions are subject to our review. We may accept or decline any request at our discretion, including where the facts do not support a claim, where required information is missing, or where the claim falls outside the services we provide.
If we accept your claim, we will notify you and request payment. No complaint is submitted to any airline before payment is completed.
5. Fees and Payment
Our service fee is disclosed to you before you pay and before any complaint is submitted.
Fees are due before submission.
Our fee covers the preparation, submission, and administration of your complaint. It is a fee for our work, not a share of any compensation you receive
You keep one hundred percent of any compensation the airline provides. We take no percentage.
Payment is processed by our third-party payment processor and is subject to that processor's terms.
6. Money-Back Guarantee
If the airline awards you nothing, we refund our fee in full.
6.1 What counts as an award
An "award" means anything of value the airline provides to you in response to a complaint we submitted, including but not limited to cash, a refund, a statement credit, a travel voucher or credit, reimbursement of expenses, frequent flyer miles or points, or a fee waiver.
Compensation the airline had already provided or offered to you before we submitted your complaint does not count as an award under this section.
6.2 When the guarantee applies
You are entitled to a full refund of your service fee if, at the time your claim is closed:
The airline has awarded you nothing; or
The total face value of the award is less than the service fee you paid.
We apply the second condition so that using FlyRyt never leaves you worse off than not using us.
6.3 When the guarantee does not apply
The guarantee does not apply where:
You provided inaccurate, incomplete, or untruthful information that materially affected the claim
You withdrew your authorization before the airline responded
You did not respond to our requests for information within 14 calendar days, and the claim could not proceed as a result
You accepted an award and later declined, returned, or allowed it to expire
6.4 How refunds are issued
You do not need to request a refund. Because the airline responds to us directly, we know the outcome of your claim. When we close a claim that qualifies under Section 6.2, we issue the refund automatically to your original payment method. We aim to process refunds within 10 business days of closing your claim.
6.5 Claim closure
We close a claim when the airline issues a final response, when the airline fails to respond within a reasonable period after our follow-up efforts are exhausted, or when you withdraw your authorization. We will notify you when your claim is closed and tell you the outcome.
If the airline contacts you directly or provides you with anything of value outside of its response to us, let us know at support@flyryt.com so our record of your claim is accurate.
7. User Responsibilities
By using our services, you agree to:
Provide accurate, complete, and truthful information about yourself and your flight
Use our services only for lawful purposes and only for genuine complaints
Respond promptly to our requests for additional information
Let us know if the airline contacts you directly about your claim
You are responsible for the accuracy of the information you submit. Submitting false information may result in cancellation of your claim without refund and may expose you to liability with the airline
8. No Guarantee of Results
Except for the refund commitment expressly stated in Section 6, FlyRyt does not guarantee compensation, refunds, credits, or any particular response from any airline or regulator. Past results do not guarantee future outcomes. Any outcome we describe in our marketing reflects an individual case and is not a prediction of what you will receive.
9. Communications and Consent
By using our services, you consent to receive communications from us electronically, including email regarding your claim, our service, and your account.
Consent to marketing communications is not a condition of using our services, and you may opt out of marketing communications at any time.
11. Intellectual Property
All content on the FlyRyt website, including text, graphics, logos, and design, is the property of FlyRyt and may not be used without permission.
12. Limitation of Liability
To the fullest extent permitted by law, FlyRyt shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of the services.
To the fullest extent permitted by law, our total liability to you for any claim arising out of or relating to these Terms or our services shall not exceed the amount of the service fee you paid to us for the claim in question.
Nothing in these Terms limits liability that cannot be limited under applicable law.
13. Indemnification
You agree to indemnify and hold harmless FlyRyt from any claims, damages, or expenses arising from your misuse of the services, your submission of false information, or your violation of these Terms.
14. Payment Disputes
If you believe you are owed a refund, contact us at support@flyryt.com first. Our guarantee in Section 6 is designed to resolve these situations directly and quickly. Initiating a chargeback without first contacting us may delay resolution, and we reserve the right to present these Terms and our records of your claim to your card issuer.
15. Dispute Resolution
Before filing any formal claim, you agree to contact us at support@flyryt.com and give us 30 calendar days to resolve the matter informally. Most disputes can be resolved this way.
16. Governing Law and Venue
These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any dispute not resolved under Section 15 shall be brought exclusively in the state or federal courts located in Travis County, Texas, and you consent to the jurisdiction of those courts.
17. Changes to those Terms
We may update these Terms from time to time. We will post the updated version with a revised "Last Updated" date. Material changes will not apply retroactively to claims already submitted and paid for. Continued use of the services after an update constitutes acceptance of the changes.
18. General
Severability. If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.
Assignment. You may not assign your rights under these Terms. We may assign ours in connection with a merger, acquisition, or sale of assets.
Entire agreement. These Terms, together with our Privacy Policy, are the entire agreement between you and FlyRyt regarding our services.
No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.